Address:
113 Gaither Dr, STE 205
Mt. Laurel, NJ 08054
United States of America
FAQs:
IF PRODUCT THAT I'VE ORDER STATES:
- In-Stock: Order processing may take up to 2 business days. After processing, your order will arrive within 7 - 10 business days.
- Available Soon: We expect your order to be available to process within 2-6 weeks. If the product is a specialty comic, the comic is most likely in the process of being signed, foiled and/or graded.
- Dated (Example: November, 2007): This is the expected ship date of the product from its manufacturer. If you've ordered a specialty comic, please allow time for processing (signed, foiled, and/or graded).
Q. What information do I need when contacting customer service?
- COMPLETE NAME
- COMPLETE ADDRESS & PHONE NUMBER
- ORDER NUMBER
- NATURE OF INQUIRY
Please allow 24-48 hours (excluding weekends and USA holidays) for a reply.
Please note that from time to time technical issues may cause a delay in replying. PLEASE DO NOT write to Dynamic Forces, Inc. regarding a NON-ORDER matter; you will not receive a response.
Q. My product states 'In-Stock', but I haven't received my order yet.
Where is it?
A. All IN-STOCK items ship within 7 - 10 business days of processing.
Check orders will not be sent until funds have cleared which usually takes 5-10 days depending on origin of check. Expedited shipping available, please contact Customer Service
at customerservice@dynamicforces.com
Q. My product states 'Available Soon'.
When can I expect it?
A. All PRE-ORDER items are available
within 4 - 6 weeks from the ship month listed on the Item
Page.
When ordering a combination of IN-STOCK and
PRE-ORDER items, partial shipments may be issued and the items
that shipped will be charged, with the remaining products
charged at their time of shipment.
Dynamic Forces, Inc.
has no control over delivery once orders are handed over to the carrier.
Please check with UPS or your local post office to insure that your mail is not being affected due to an INCORRECT mailing address or any other postal-related matter. Please allow extra delivery days for orders shipping to the following locations:
- Hawaii: 1-2 extra days
- Alaska: 2-3 extra days
- Puerto Rico: 2-3 extra days
- Other U.S. Territories: 2-3 extra days
- Military base addresses: 3-4 extra days
- Canadian: 5 to 7 extra days
- International: 7 to 10 extra days
Q: How can I pay?
A: Payments can be made by credit card (Mastercard, Visa and American Express). We do not accept cash or COD. Canadian and International orders must pay in USA funds via credit card. PayPay, check and money order are currently not accepted.
Q. How long does it take for a refund to be processed?
A. It will take two credit card statements before your refund is reflected
on your statement. If you paid by check or money order allow 8-10 weeks for
your request to be processed and a check put in the mail. Upon arrival,
please deposit your check in a timely fashion, all checks that are not
deposited within one year of issuance will be cancelled.
Q. Is it safe to order using my credit card on the Dynamic Forces, Inc.
website?
A. Dynamic Forces, Inc. uses on-line industry best practices (1024 bit RSA Encryption) when it comes
to protecting your security and privacy. As long as your current browser
supports secure credit card transactions, your transaction will be safe. To
determine if your browser supports secure credit card transactions, look at
the bottom left corner or next to the address bar of your browser when viewing your shopping cart. You
will see a closed padlock on Internet Explorer, Netscape or FireFox browsers. If the
site is not secure, the key will appear broken and the padlock will appear
unlocked
Q. I need to update my credit card or it has declined.
A. Log onto the 'My Account' page and click on the order you wish to update. The next page will display your billing information. Please update the information required and press the 'Update Order' button. Please note that if you've received an e-mail stating that your card has declined, you may follow the link to directly update that particular order. Also, if the order has already been processed into our system, it is not possible to update your order online.
Q. What do I do if my order arrives damaged?
A. If your order arrives in an unacceptable condition contact Dynamic
Forces, Inc. immediately for a replacement order. If the quantity of damaged
orders reported becomes excessive, however, we will place the account under
review and notify the customer. Monitoring areas of loss helps provide
valuable information to our carrier liaison to ensure the effective delivery
of orders. Please keep in mind that your mailbox may be too small for an
order. If this is the case, please try to arrange with your carrier to place
the order in a different area.
Q: Are there any additional costs for international shipments?
A: PLEASE NOTE: The importation of merchandise into countries other than the U.S. may result in additional customs taxes, brokerage and/or duty fees upon delivery of your order. Dynamic Forces can't anticipate these fees, and will not be able to reimburse you for any additional fees incurred. Please contact your local customs office to find out what kind of fees you can expect based upon the type of merchandise you wish to order before placing your order with Dynamic Forces. If you refuse the package or provide us with an invalid shipping address, we will not offer a refund because the package will be abandoned in your country. Canadian customers can refer to http://www.ccra-adrc.gc.ca or http://www.ups.com
for more information regarding Canadian Customs.
Q: What is your return policy?
A: Dynamic Forces Domestic (US) Return Policy Merchandise purchased domestically from Dynamic Forces can be returned for refund or exchange (excepting any item that is listed on our website and/or your invoice as (‘All Sales Final’) within the guidelines that follow: You must contact us regarding your intent to return or exchange merchandise within 10 days of receipt, and the merchandise must arrive at our office within 14 days of the date we issue your return authorization. All merchandise received for return or exchange must be in brand new condition.
Step 1.
Within 10 days of receiving your order, e-mail customerservice@dynamicforces.com to obtain your return authorization information. We will issue a return authorization number (RA#) and instructions.
Step 2.
Please write the RA# clearly in a bold fashion outside the package so that it will be routed to the returns department. All packages without an RA# number will be refused. We must receive your merchandise within 14 days of the day your RA information is issued. Items received after that period of time will be refused.
Step 3.
All returns should be properly packaged, with all the labels and packaging the item(s) arrived with. You are free to use whichever shipping method you prefer, but we will not be held liable for items that are lost, rifled or damaged in transit.
Step 4.
You may expect return services to be completed within three to five business days after we receive the merchandise.
The Return Postage Issue:
You will be responsible for any postage associated with a return or exchange. If you receive faulty merchandise or an incorrect item, we may cover the postage - please contact us via e-mail or telephone using the contact information above for details. Please follow all return shipping instructions above for either reason for return.
Q: What is Dynamic Forces International Return Policy?
A: International purchases from Dynamic Forces may be returned for refund (excepting any item that is listed on our website and/or your invoice as (‘All Sales Final’) within the guidelines that follow: You must contact us regarding your intent to return merchandise within 3 days of receipt, and the merchandise must arrive at our office within 14 days of the date we issue your return authorization. Items sent back to us must be declared as "warranty replacement" on customs forms. If we are charged import fees upon receipt of the item, the package will be refused and return services will not be completed. All merchandise received for return must be in brand new condition. We cannot perform international exchanges - only returns. International returns received in used condition will not be returned to you, and a refund will not be extended.
Step 1.
To request a return, contact us within 3 days of receiving your order by e-mailing customerservice@dynamicforces.com with your name, order number and item you wish to return. We will issue a return authorization number (RA#) and instructions.
Step 2.
Please write the RA# clearly in a bold fashion outside the package so that it will be routed to the returns department. All packages without an RA# number will be refused. We must receive your merchandise within 14 days of the day your RA information is issued. Items received after that period of time will be refused.
Step 3.
All returns should be properly packaged, with all the labels and packaging the item(s) arrived with. You are free to use whichever shipping method you prefer, but we will not be held liable for items that are lost, rifled or damaged in transit.
Step 4.
You may expect return services to be completed within three to five business days after we receive the merchandise. Your original method of payment will be refunded for the item returned.
The Return Postage Issue:
You will be responsible for any postage associated with a return. If you receive faulty merchandise or an incorrect item, we may cover the postage, please contact us via e-mail at customerservice@dynamicforces.com for details. Please follow all return shipping instructions above for either reason for return.
Q: What does "random fill" mean?
A: Dynamite titles are often available with multiple covers in equal ratio. When you purchase a "random fill" item, we will fill your order with the next available cover in the rotation.
Q: On a "random fill" item, can I order a specific cover?
A: Dynamite books often sell out, so we can't guarantee the availability of specific covers on a "random fill". However, if you let us know the cover you would prefer, please leave a comment in the message portion of the order. We'll do our best to make sure you receive the cover of your choice.
Q: Why did my shipping cost exceed the cost of my order?
A: Unfortunately the cost of shipping is not determined by the cost of the books (check out some of our introductory $.25 books, for example) but rather the weight of the package and the destination.
Q. I registered on your website and
I still can't order. How come?
A 1. Please make sure you have 'cookies' enabled. Also, please
try to clear your browser's Internet temporary files (cache)
and updating your browser.
A 2. It's possible that
you may have your security settings too high. Please keep your
settings on medium to medium-low.
Q. When I ordered I didn't receive
my order confirmation. Why?
A. Sometimes it takes a day to receive your order confirmation.
If you didn't receive it, then please e-mail webmaster@dynamicforces.com
and explain the situation.
Q. Is there a way to check my order
online?
A. Click here to check the status,
change or cancel your order. If you need any help, please
e-mail webmaster@dynamicforces.com
Q. I put the wrong information in
my order. How do I change it?
A. Click here to enter into your
ordering history. From there click your order number. After
that simply change the text field that has the wrong information
and click "Update Order" at the bottom.
Q.
I can't remove an item out of my shopping cart. How come?
A. Please click 'Remove' under each item, or enter a 0 (zero)
in the quantity field. If that doesn't help, it's possible
that you have a jam in your cookies and they'll need to be
cleaned out.
Q.
When does my Paypal account charged when I place an order?
A. Please refer to your Paypal User Agreement for more information.
Q.
Does DF ship to Malaysia or Indonesia?
A. Sorry, but at this time we do not ship to those countries
due to previous problems that we had in the past.
Q.
I have another problem that isn't listed here. What do I do?
A. Please e-mail webmaster@dynamicforces.com for further help.
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