Dynamic Forces Shipping and Fulfillment Policy
This document sets out the shipping policy that applies to customers that make a purchase at dynamicforces.com. If you have any questions, please contact our customer service team on 1-856-312-1040 or customerservice@dynamicforces.com

Shipping Options & Delivery Costs
We offer the United States Postal Service and UPS as carrier options.  You will be asked to select a shipping method at checkout.  Costs vary depending on selection and location.Order Processing Time
All orders placed Monday to Friday are processed and dispatched the next business day.  All orders placed during the weekend or on a public holiday will be sent from our warehouse on the next business day as long as available of stock. When ordering a combination of IN-STOCK and PRE-ORDER items, partial shipments may be issued and the items that shipped will be charged, with the remaining products charged at their time of shipment. Dynamic Forces, Inc. has no control over delivery once orders are handed over to the carrier.

Please check with UPS or your local post office to insure that your mail is not being affected due to an INCORRECT mailing address or any other postal-related matter. Please allow extra delivery days for orders shipping to the following locations:

• Hawaii: 1-2 extra daysAlaska: 2-3 extra daysPuerto Rico: 2-3 extra daysOther U.S. Territories: 2-3 extra daysMilitary base addresses: 3-4 extra daysCanadian: 5 to 7 extra days
• International: 7 to 10 extra days

Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order. Shipping to P.O. boxes is available.

International Orders
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

Dynamic Forces Domestic (US) Return Policy
Merchandise purchased domestically from Dynamic Forces can be returned for refund or exchange (excepting any item that is listed on our website and/or your invoice as (‘All Sales Final’) within the guidelines that follow: You must contact us regarding your intent to return or exchange merchandise within 10 days of receipt, and the merchandise must arrive at our office within 14 days of the date we issue your return authorization. All merchandise received for return or exchange must be in brand new condition.
 
Step 1.
Within 10 days of receiving your order, e-mail customerservice@dynamicforces.com to obtain your return authorization information. We will issue a return authorization number (RA#) and instructions.
 
Step 2.
Please write the RA# clearly in a bold fashion outside the package so that it will be routed to the returns department. All packages without an RA# number will be refused. We must receive your merchandise within 14 days of the day your RA information is issued. Items received after that period of time will be refused.
 
Step 3.
All returns should be properly packaged, with all the labels and packaging the item(s) arrived with. You are free to use whichever shipping method you prefer, but we will not be held liable for items that are lost, rifled or damaged in transit.
 
Step 4.
You may expect return services to be completed within three to five business days after we receive the merchandise.
 
The Return Postage Issue:
You will be responsible for any postage associated with a return or exchange. If you receive faulty merchandise or an incorrect item, we may cover the postage - please contact us via e-mail or telephone using the contact information above for details. Please follow all return shipping instructions above for either reason for return.It will take two credit card statements before your refund is reflected on your statement. If you paid by check or money order allow 8-10 weeks for your request to be processed and a check put in the mail. Upon arrival, please deposit your check in a timely fashion, all checks that are not deposited within one year of issuance will be cancelled.

Dynamic Forces International Return Policy
International purchases from Dynamic Forces may be returned for refund (excepting any item that is listed on our website and/or your invoice as (‘All Sales Final’) within the guidelines that follow: You must contact us regarding your intent to return merchandise within 3 days of receipt, and the merchandise must arrive at our office within 14 days of the date we issue your return authorization. Items sent back to us must be declared as "warranty replacement" on customs forms. If we are charged import fees upon receipt of the item, the package will be refused and return services will not be completed. All merchandise received for return must be in brand new condition. We cannot perform international exchanges - only returns. International returns received in used condition will not be returned to you, and a refund will not be extended.
 
Step 1.
To request a return, contact us within 3 days of receiving your order by e-mailing customerservice@dynamicforces.com with your name, order number and item you wish to return. We will issue a return authorization number (RA#) and instructions.
 
Step 2.
Please write the RA# clearly in a bold fashion outside the package so that it will be routed to the returns department. All packages without an RA# number will be refused. We must receive your merchandise within 14 days of the day your RA information is issued. Items received after that period of time will be refused.
 
Step 3.
All returns should be properly packaged, with all the labels and packaging the item(s) arrived with. You are free to use whichever shipping method you prefer, but we will not be held liable for items that are lost, rifled or damaged in transit.
 
Step 4.
You may expect return services to be completed within three to five business days after we receive the merchandise. Your original method of payment will be refunded for the item returned.
 
Return Postage
You will be responsible for any postage associated with a return. If you receive faulty merchandise or an incorrect item, we may cover the postage, please contact us via e-mail at customerservice@dynamicforces.com for details. Please follow all return shipping instructions above for either reason for return.

Refunds
It will take two credit card statements before your refund is reflected on your statement. If you paid by check or money order allow 8-10 weeks for your request to be processed and a check put in the mail. Upon arrival, please deposit your check in a timely fashion, all checks that are not deposited within one year of issuance will be cancelled.